Support

Before you write to us, check Solving common problems: many issues can be fixed in a couple of minutes from the admin area.

How to contact us

Write to [email protected]. We reply from the same address.

In your email, include:

• your studio's name and the email of the person involved;
• where it happens (page or section) and what you were doing;
• what you expected and what happened instead;
• the day and time, even roughly;
• a screenshot or short video, if you can.

If it's about a booking, add the service, date, and time. If it's about a property, add its internal code or title.

Two quick checks

A couple of checks help us know where to look straight away:

• does it happen to one client or to everyone?
• does it happen on a computer, on a phone, or both?
• is a filter, date, or status hiding what you're looking for?
• does the problem stay after signing out and back in?

When it's urgent

Put "urgent" in the subject only if the problem stops your work, for example:

• nobody on the staff can sign in;
• you can't manage today's bookings;
• important data can't be seen or edited;
• the website or app shows information that shouldn't be public.

We handle everything else as a normal request.

Asking for a change

If you'd like Flo to work differently, tell us:

• what problem you want to solve in your day-to-day work;
• who uses that feature and how often;
• how you'd like it to work;
• whether there's a deadline.

A concrete example makes it easier to find the right solution together.